Terms & Conditions

 Business name: Wildflower and Bee
 Website: www.wildflowerandbee.co.nz
 Email: hi.wildflowerandbee@gmail.com

Location: Bay of Plenty, New Zealand

1. Acceptance of Terms

By accessing, browsing, or purchasing from this website, you agree to be bound by these Terms & Conditions, our Privacy Policy, and all applicable New Zealand laws.

If you do not agree, you must not use this website.

2. Business Description

Wildflower and Bee is a small-batch natural skincare and home fragrance brand producing botanical skincare, beeswax products, candles, and related goods.

All products are handmade using natural ingredients. Variations between batches are normal and expected.

3. Compliance With New Zealand Consumer Law

Nothing in these Terms limits your rights under:

New Zealand Consumer Guarantees Act 1993

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Fair Trading Act 1986
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Where goods are purchased for personal use, consumer guarantees apply.

If purchasing for business purposes, you agree that Consumer Guarantees Act provisions may not apply where permitted by law.

4. Product Information & Representations

We make every effort to ensure product descriptions, images, ingredient lists, and usage information are accurate and current.

However:

Colours may vary due to screen display differences.

Natural ingredients vary by harvest and season.

Botanical inclusions may differ between batches.

Fragrance perception varies between individuals.

Product appearance differences do not constitute faults.

5. Natural Skincare Safety Disclaimer

Wildflower and Bee products are cosmetic products intended for external use only.

They are not intended to diagnose, treat, cure, or prevent disease.

You acknowledge and agree:

Natural ingredients can cause irritation or allergy in some individuals.

You are responsible for reviewing ingredient lists.

Patch testing before use is recommended.

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Use is at your own risk.
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Discontinue use if irritation occurs.
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Seek medical advice if adverse reaction occurs.

Wildflower and Bee is not liable for reactions where ingredients were disclosed.

6. Essential Oil & Sensitive User Warning

Products may contain essential oils and plant extracts.

You must consult a healthcare professional before use if you:

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Are pregnant or breastfeeding
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Have asthma or epilepsy
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Have known allergies or sensitivities
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Are treating a medical condition
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Are using on infants or young children
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Use on babies or children is at parental discretion unless product is specifically labelled for children.

7. Candle & Wax Product Safety Terms

By purchasing candle or wax products, you agree to follow safe usage instructions.

You acknowledge:

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Fire risk exists with open flame.
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Improper use can cause injury or property damage.

You assume responsibility for safe burning.

Safety requirements include:

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Never leave candle unattended
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Keep away from children and pets
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Keep away from drafts and flammable materials

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Burn on heat-resistant surface
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Trim wick before lighting
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Do not burn more than recommended time
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Discontinue use when wax is low
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Wildflower and Bee is not liable for misuse or failure to follow safety instructions.

8. Orders & Acceptance

All orders are subject to acceptance and availability.

We reserve the right to:

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Refuse orders
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Cancel orders
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Limit quantities
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Correct pricing errors
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Cancel suspected fraudulent orders
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If cancellation occurs after payment, a full refund will be issued.

9. Pricing

All prices are in New Zealand Dollars (NZD) unless stated.

Prices may change without notice.

We are not responsible for typographical pricing errors.

Where a pricing error occurs, we may cancel the order and refund payment.

10. Payment Terms

Payment must be received in full before dispatch.

Accepted payment methods are listed at checkout.

You warrant that you are authorised to use the payment method provided.

11. Shipping & Delivery

Processing time: within 3-5 days after purchase

Delivery estimates are not guaranteed.

Wildflower and Bee is not liable for:

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Courier delays
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Lost parcels after confirmed delivery
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Weather or disruption delays
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There is a risk that the product purchased may melt due to heat during transit. Please leave in a cool spot before opening.

Risk transfers to customer upon delivery confirmation by carrier.

Incorrect addresses provided by customer are customer responsibility.

12. Returns & Refunds

Due to hygiene and safety reasons, skincare products cannot be returned for change of mind.

Under NZ consumer law, remedies are available if goods are:

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Faulty
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Damaged
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Not as described
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Incorrect item supplied
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Return conditions:

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Contact within 7 days of delivery
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Provide order number
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Provide photos if damaged/faulty
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Item unused where possible
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We may offer:

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Replacement
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Refund
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Store credit
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Return shipping responsibility determined per Consumer Guarantees Act.

13. Allergies & Ingredient Responsibility

Full ingredient lists are provided on product pages.

You acknowledge:

You are responsible for checking ingredients

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Sensitivities are individual
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Natural products still contain allergens

Wildflower and Bee is not liable for reactions where ingredients were disclosed.

14. Handmade Product Variability

Due to handmade nature:

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Colour variation
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Texture variation
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Botanical placement variation
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Fill level minor differences
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Surface imperfections
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These are normal and not faults.

15. Storage & Shelf Life

Natural products require proper storage.

You agree to store products:

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Away from heat
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Away from direct sunlight
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With lids closed
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Within recommended use period
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We are not liable for product degradation due to improper storage.

All Balms and body oils have a 12 month shelf life. Serums have a 6 month shelf life.

Candles may melt in direct sunlight. Ensure all dust is removed before lighting a candle.

16. Limitation of Liability

To the maximum extent permitted by law, Wildflower and Bee is not liable for:

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Allergic reactions
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Skin sensitivities
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Misuse of products
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Failure to follow instructions
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Candle misuse
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Indirect loss
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Consequential damages
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Property damage from misuse
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Loss of enjoyment
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Loss of profits
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Total liability is limited to purchase price of product.

Nothing excludes rights under NZ consumer law.

17. Website Use

You agree not to:

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Misuse website
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Attempt unauthorised access
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Copy content
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Disrupt functionality
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Use for unlawful activity
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We may suspend access for breaches.

18. Intellectual Property

All content including:

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Branding
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Product names
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Photography
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Text
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Formulations
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Labels
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Logos
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Is owned by Wildflower and Bee.

No reproduction or commercial use without written permission.

19. Reviews & User Content

By submitting reviews or content, you grant Wildflower and Bee permission to:

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Publish
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Edit
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Use for marketing
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Display on website/social media
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Content must not be unlawful, defamatory, or misleading.

20. Privacy

Personal information is collected for:

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Order processing
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Customer service
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Shipping
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Communication
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Marketing (if consented)
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We do not sell/share personal data or information with any third party.

21. Force Majeure

We are not liable for delays or failure due to events beyond control including:

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Natural disasters
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Pandemic
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Supply disruption
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Transport disruption
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Government restrictions
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Power/infrastructure failure
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22. Changes to Terms

We may update Terms at any time.

Latest version applies from date posted.

Continued website use constitutes acceptance.

23. Governing Law

These Terms are governed by the laws of New Zealand.

Disputes subject to New Zealand jurisdiction.

24. Contact

Wildflower and Bee
 Bay of Plenty, New Zealand
 Email: hi.wildflowerandbee@gmail.com
 Website: www.wildflowerandbee.co.nz